Call Handling Services

Seamless, professional call management solutions tailored to your business.

Call Routing and Management

Call Whisper Service

Know what the call is about before answering. Ideal for businesses offering multiple products or services.

Dynamic Call Agent (DCA)

Automatically redirects calls to the right person, ensuring efficiency and cost savings.

Postcode Call Routing

Instantly route customer calls to their nearest branch.

Mid-call Transfer

Seamlessly transfer calls to colleagues, whether in the same office or across the globe.

Virtual Switchboard

Guide callers to the right department using a simple menu system (e.g., “Press 1 for Sales”).

Call Queuing System

Prevent lost calls with a queuing system that reassures customers you’ll be with them shortly.

Customer Experience and Insights

Customer Satisfaction Surveys

Gain valuable feedback with advanced CSAT surveys and real-time analytics.

Missed Call Alerts

Get instant email notifications for any missed calls, ensuring no opportunity slips through the cracks.

Business Continuity and Flexibility

Disaster Recovery

Keep your business running during outages, extreme weather, or technical failures.

World Divert (UK Numbers)

Operate globally while keeping a UK presence with international call forwarding.

Online Control Panel

Manage all inbound call settings in real time from one easy-to-use portal.

Additional Services

Fax to Email

Receive faxes as PDF files straight to your inbox.

Voicemail to Email

Get voicemail messages delivered as MP3 files, complete with caller details.

Cheap International Calls

With Planet Telecom you can make the cheapest international calls from your landline, your mobile and even phone boxes - from just 1p a minute. You'll save yourself (or your business) a fortune in the process!

Our Top Ten Called Countries

Australia Bangladesh Germany India Ireland Nigeria Pakistan Poland South Africa USA