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Call Handling

Add any of our inbound call handling features to your Planet Telecom phone number to help your business work more efficiently.

Additional Services For Your Chosen Numbers

Call Tracking

Track where your business' calls are coming from so you can optimise your promotional activity.

Call Answering Service

Improve your business’s customer service and engagement with our phone answering service.

Intro Messages

Play callers your own promotional message before they're connected to you.

PCI Call Recording Service

Automatically record all your incoming phone calls: No more disagreements about who said what, to whom, or when!

Call Routing Plans

Route incoming calls to multiple phones in an order you decide. If there's no answer or the line is busy the system calls the next number. Alternatively have your calls ring several phones at the same time.

Call Whisper Service

Find out what the call is regarding before being connected to the caller. Ideal if you sell multiple products or services.

Customer Satisfaction Surveys

Get the lowdown on what your customers have to say - with advanced CSAT surveys and real-time analytics.

Dynamic Call Agent (DCA)

Automatic redirection by DCA is the cost-effective way to make sure your incoming calls get to the right person in your organisation quickly and efficiently.

Disaster Recovery

Disaster recovery and business continuity planning are essential processes that prepare companies for unpredictable disruptive events such as flooding, fire, high winds, snow or other bad weather, through to simple power cuts or phone lines being down.

Fax to Email

Receive your faxes as PDF files via email.

Call Queuing System

Callers hate hearing an engaged tone! Sometimes they don't call back. Call queuing lets them know you'll be with them in a few moments.

World Divert - UK phone numbers

Planet Telecom international divert service allows you to advertise for business in the UK and run your operations from anywhere.

Mid-call Transfer

Transfer your call to another phone, whether in the same office or anywhere in the world.

Missed Call Alerts

Free with every Planet Telecom phone number: Receive a missed call alert by email whenever you miss a call.

Online Control

Planet Telecom Online Control Panel provides you a myriad of inbound telephony solutions, all from one easy to use portal.

Post Code Call Routing

Automatically route your customers calls to their nearest branch.

Voicemail

Voicemail Messages are emailed to you as an mp3 file along with the callers details.

Virtual Switchboard

Direct your customers to the correct department instantly, using our Virtual Switchboard. Press 1 for sales, 2 for accounts, 3 for customer services etc.

Cheap International Calls

With Planet Telecom you can make the cheapest international calls from your landline, your mobile and even phone boxes - from just 1p a minute. You'll save yourself (or your business) a fortune in the process!

Our Top Ten Called Countries

  1. Australia
  2. Bangladesh
  3. Germany
  4. India
  5. Ireland
  6. Nigeria
  7. Pakistan
  8. Poland
  9. South Africa
  10. USA