AI Powered Transcription | Planet Telecom
Call: 08000 886 886
Customer Helpline: 08000 886 886
  • Home / 
  • AI Powered Transcription

Turn Every Call into Actionable Insights with AI-Powered Transcription & Sentiment Analysis

Capture every word, understand customer emotions, and turn conversations into action.

Book A Demo Get Started
Planet AI Transcription Service

More sales. Happier customers. Stronger compliance.

Customers are telling you what they want. Your team is showing you what works. But without the right tools, those insights are slipping through the cracks.

With AI transcription and sentiment analysis, you can:

• Capture every conversation with incredible accuracy

• Understand customer emotions before it’s too late

• Spot sales-winning behaviours and repeat them

• Protect your business with clear, auditable records

How It Works

Dynamic Call Agent (DCA)

1. Plug in AI

We swiftly reconfigure your phone number, either by redirecting it to our system or transferring it to us, enabling seamless AI-powered functionality

2. Get Instant transcription and sentiment insights

Get your transcription delivered straight to your inbox, complete with a call summary and sentiment analysis. Need more? Your portal provides easy access to hosted files with a seamless, searchable interface
Missed Call Alerts

3. Take action based on data-driven reports

Turn insights into impact—instantly. With real-time transcription and AI-driven sentiment analysis, you’ll spot trends, uncover customer pain points, and make smarter decisions. No more guesswork—just clear, actionable data that helps you improve conversations, boost sales, and stay ahead of the competition

AI That Works For You

01 AI Transcription: Capture Every Word, Instantly

  • No more replaying calls – Instantly search and find key moments.

  • Automate workflows – Extract details like customer requests, agreements, and objections—without manual effort.

  • Ensure compliance – Keep accurate, timestamped records of every interaction.

02 AI Sentiment Analysis: Understand Customer Emotions

  • Flag frustration before it leads to churn – Proactively retain customers.

  • Pinpoint what makes a successful sale – Train your team with real insights.

  • Identify service gaps – Improve customer experience by spotting trends.

Start your AI Journey Today

Let AI Do The Heavy Lifting - Try It Today

AI Powered Telecoms

AI powered telecoms

Incredibly powerful, surprisingly cheap

Essential

£19.99 /month

Includes 500 minutes a month

Let's go
Pro Plan

£36.99 /month

Includes 1000 minutes per month

Let's go
Ultimate Plan

£69.99 /month

Includes 2000 minutes per month

Let's go
Enterprise

POA /month

Expecting lots of minutes? Contact us for bespoke plans

Let's go

The Real Cost of Missed Conversions: AI Transcription vs. Traditional Call Handling

Core features

With AI
Without AI
Impact
Accurate, Searchable records
Included
Not included
Instant, Searchable Transcripts
Time Saved on Manual Note Taking
Included
Not included
Saves hours per week
Customer Sentiment Analysis
Included
Not included
Detects frustation, hesitation and satisfaction
Early Warning for Customer Churn
Included
Not included
Flags at-risk customers before they leave
Sales Performance Insights
Included
Not included
Identifies top-performing sales behaviours
Automated Compliance and Risk Management
Included
Not included
Keeps clear, auditable records

Get Started Today

Transform Your Calls Into Data—Try AI Transcription

AI Powered Telecoms

AI Transcription & Sentiment Analysis – FAQs

01
What is AI transcription, and how does it work?

AI transcription automatically converts speech into accurate, searchable text in real-time. It uses advanced speech recognition technology to capture every word, eliminating the need for manual note-taking or replaying recordings.

02
How accurate is AI transcription?

Our AI transcription achieves up to 99% accuracy, depending on audio quality, speaker clarity, and background noise. It continuously learns and improves over time, ensuring high precision.

03
What is sentiment analysis, and why does it matter?

Sentiment analysis goes beyond words—it detects emotions and tone in conversations. It helps businesses identify frustrated customers, unhappy leads, or engaged prospects, allowing teams to act before problems escalate or opportunities are missed.

04
How does this help with customer retention?

Many customers don’t openly express dissatisfaction—they just leave. Sentiment analysis flags frustration or hesitation in real time, so you can step in, resolve concerns, and keep customers loyal.

05
Can AI transcription and sentiment analysis improve sales?

Yes! By analysing top-performing sales calls, AI helps identify winning strategies, common objections, and patterns that lead to successful conversions. Sales teams can replicate what works and improve their pitch.

06
Is this useful for compliance and legal teams?

Absolutely. AI transcription creates clear, timestamped call records that help with compliance, dispute resolution, and risk management. It ensures businesses have a documented history of every conversation.

07
How does this integrate with my existing systems?

Our AI solutions seamlessly integrate with CRMs, call centre platforms, and customer support software. No complicated setup—just plug it in and start getting insights.

08
How quickly can I start using AI transcription and sentiment analysis?

You can get up and running almost instantly. Once integrated, AI transcription and sentiment analysis start working in real-time, providing immediate value.

09
Will this work for my industry?

Yes! AI transcription and sentiment analysis are valuable for sales teams, customer support, legal teams, financial services, healthcare, insurance, and more. If your business relies on conversations, this will help you optimise them.

10
How can I try this out?

Simple— just request a demo today, and we’ll show you exactly how it works for your business.

Request a call

Call Back Form