Virtual Switchboard

Ensure customers are connected to the correct department, quickly and efficiently.

From £5 a month

Customers expect to be dealt with as quickly and efficiently as possible. Our Virtual Switchboard solution provides an automated solution to ensure your customer is connected to the appropriate representative, based on the responses to the options you offer – by using their telephone keypad.

Our Virtual Switchboard service immediately greets each and every one of your customers when they call your business. The fully customisable voice that your customers hear, which can be recorded by yourself, by one of our helpful staff or by a professional team, will greet your customers with a friendly welcome and invite them to proceed to the next step.

You can choose a multi level set up with as many options as you like so your customer gets transferred to the advisor that best suits their needs, saving both time and money.

The response your customer gives to the options determines where the call gets routed.

For example:

  • ‘Press 1 for Sales’
  • ‘Press 2 for Technical Support’
  • ‘Press 3 for Accounts’

As soon as your customer presses the relevant number on their keypad, their call is instantly and automatically transferred to the predetermined destination number, which can be changed as often as required, using the Planet Telecom Online Control Panel or by calling one of our trained staff.

Get started by choosing a number.

Additional Services For Your Chosen Numbers:

Call Centre Package

The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff

Find out more

Call Queuing

Let your customers know you'll be with them shortly

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Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

Find out more

Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

Find out more

Call Whisper

Easily identify which number is being called. Ideal for home workers.

Find out more

Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

Find out more

Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

Find out more

Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

Find out more

Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

Find out more

Find Out More

To find out more about Virtual Switchboard please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form