Customer Helpline: 08000 886 886

Customer Satisfaction Surveys

Get the lowdown on what your customers have to say - with advanced CSAT surveys and real-time analytics.

Customer Satisfaction Surveys

Multi-channel surveys

It’s good to know what your customers think. What if you had access to their opinions in real-time – across multiple channels? Through your own Planet Telecom dashboard, you’ll have access to everything your customers are saying about you. That’ll make upgrading and enhancing your services even easier – as well as knowing who in your staff to praise, and who to train!

Multi-channel surveys

Real-Time Scores and Wallboards

Want to know what your feedback looks like at a glance? Your Planet Telecom dashboard breaks down all of the stats and scores in a handy, real-time scoreboard. Wallboards allow you to monitor your customer’s voice and averaged opinion, with scoring available across 20 different CSAT widgets – customisable as you desire.

Real-Time Scores and Wallboards

Text Analytics

Using our enhanced text analytics engine, you’ll be able to spot positive and negative comments online with ease. We’ll filter out the praise and the haze for you with keyword tables and important topics. Pick and filter what you’d like to focus on at any time.

Text Analytics

And there's more…

Cost conscious

Post-Call Surveys

Transfer your customers to post-call IVR surveys and capture their responses with your own built-in survey database. You’ll be able to track responses by agent and filter out call details. This data’s invaluable when following up on feedback and planning ahead!

Ultimate functionality

SMS Campaigns

SMS is one of the best channels through which you’ll reach your customers – take advantage with custom text campaigns. Set up simple questionnaires and capture answers, managed all through one platform. You can even embed hyperlinks into your questions, allowing recipients to go into more detail through web surveys.

Easy to read reports

Digital Channels

Your Planet Telecom dashboard makes it easy to create and manage multiple different survey and marketing campaigns at once. Run simple outreach campaigns through social channels, email, and live chat. You can also run and manage web surveys and customise your marketing with your own unique branding and visuals!

Reach Out to Your Customers!

It’s time to harness the power of feedback. Want to know more about CSAT surveys and how they can help you grow your business? Fill out our quick web form, or call our friendly team on 0800 0886 886 for free.

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