Call Recording

Our PCI compliant Call Recording service means no more scrabbling for a pen to jot down notes and no more disagreements about who said what, to whom, or when!

£5 a month + 1p per minute

Increasingly, businesses need to record every telephone conversation they have with clients and customers. It’s now mandatory for FSAs, for example, but more and more ordinary companies are recording calls to help with customer service disputes and, of course, to monitor employees’ performance for training and feedback.

Planet Telecom’s PCI compliant Call Recording service makes it incredibly easy to record your calls, automatically. There’s no machinery to set up and no tapes to fiddle with or replace. The recordings are simply sent straight to your computer’s email inbox as convenient mp3 audio files.

Here’s how Call Recording works:

  • Your customer dials your Planet Telecom phone number
  • On connection, the customer is played a very short recorded message, telling him that the call may be recorded (for monitoring or training purposes etc)
  • You pick up the call and carry on your phone conversation as usual
  • The full phone call is recorded at switch level (no maximum length)
  • An mp3 file of the complete call is then automatically and instantly sent to you by email together with the caller’s number, the time and the date.

You can change the email address the recordings are sent to as often as you like using your personal online control panel (great if you’re out and about but still want to keep a record of the calls on your laptop, for example). Your control panel also keeps a full record of all the calls you’ve received.

The default message your customers hear will normally be: “Please hold while we connect your call. Please be advised that calls may be recorded for monitoring or training purposes”. But if you wish, you can record your own messages and change them as often as you need to, free.

Record your outbound calls too

Want to record your outbound phone calls? We’ll connect a dedicated call recording access number, with a PIN for security. You then simply dial this access number, enter your PIN, followed by the phone number of the person you want to speak to. At the end of the call, the recording is formatted as an mp3 file and automatically sent to your email inbox along with the time and date you placed the call.

Get started by choosing a number.

Additional Services For Your Chosen Numbers:

Call Centre Package

The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff

Find out more

Call Queuing

Let your customers know you'll be with them shortly

Find out more

Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

Find out more

Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

Find out more

Call Whisper

Easily identify which number is being called. Ideal for home workers.

Find out more

Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

Find out more

Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

Find out more

Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

Find out more

Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

Find out more

Call Answering Service

When all your phone lines are busy our receptionists will professionally answer your incoming calls for you

Find Out More

To find out more about Call Recording please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form