Call Routing Plans

Create bespoke routing plans, tailored to your business.

£5 a month

Multiple Targets

Enable your phones to ring in the order you choose. If your first line is busy or unanswered, the call is forwarded to the next available line.

Percentage Distribution

Deliver a given percentage of calls to different targets. Eg. 20% to line 1, 40% to line 2 and 40% to line 3.

Simultaneous Multiple Targets

Have all your phones ring at once when your Planet Telecom phone number is dialled (even when these phones are in different locations).

Time of Day Routing

Choose where calls are delivered depending on the your choice of time-of-day and day-of-week. For example, you might choose to answer calls at your office 9am to 5pm, and outside of these hours on your mobile phone.

Special Dates

Create a bespoke routing plan or voicemail for out of hours, closed dates, including bank holidays and any other special dates.

Get started by choosing a number.

Additional Services For Your Chosen Numbers:

Call Centre Package

The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff

Find out more

Call Queuing

Let your customers know you'll be with them shortly

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Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

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Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

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Call Whisper

Easily identify which number is being called. Ideal for home workers.

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Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

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Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

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Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

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Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

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Find Out More

To find out more about Call Routing Plans please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form