Call Analytics – Maximise Your Advertising ROI

Stop Wasting Your Advertising Budget – Track What Works

Half of your advertising budget is likely being wasted – but which half? With Planet Telecom’s Call Analytics, you’ll finally have the answer.

In today’s competitive landscape, ensuring every marketing pound delivers results is more crucial than ever. That’s why our Call Tracking Service enables you to track exactly where your inbound sales calls are coming from – helping you invest in the marketing channels that truly drive business.

Track Your Calls with Precision

  • Use multiple 0800 freephone, 03, or 01/02 virtual landline numbers.
  • Identify the most effective advertising channels.
  • Improve ROI by focusing on high-performing campaigns.
  • Monitor real-time data through your online portal.
  • Choose a Call Tracking package that fits your needs.

How It Works

Assign unique phone numbers to different campaigns, such as:

  • One number for each newspaper advert.
  • An 0345 for PR campaigns.
  • An 0333 for direct mail activity.

Your online portal provides clear, real-time insights into which ads, publications, time slots, and days of the week generate the most cost-effective responses.

Why Call Analytics Matters

Call tracking isn’t just for marketing—it helps optimise your entire business.

Boost Business Performance with Call Analytics:

✔ Identify Problem Areas – Reduce long wait times and call handling issues.
✔ Enhance Customer Experience – Address concerns before they escalate.
✔ Increase Efficiency – Streamline call processes and save time.
✔ Uncover Sales Opportunities – Identify upsell and cross-sell potential.
✔ Improve Staff Training – Identify areas where employees need support.
✔ Measure Performance – Track key metrics like call volume, wait times, and resolution rates.

Flexible Call Tracking Packages

Choose from our four tailored Call Reporting Packages:

Package nameChoice of numbersPrice per month
Tracker 55 x 01/02, 03 or 0800 numbers£29 - includes 1,000 minutes a month
Tracker 1010 x 01/02, 03 or 0800 numbers£49 - includes 2,000 minutes a month
Tracker 2525 x 01/02, 03 or 0800 numbers£99 - includes 4,000 minutes a month
Tracker 100100 x 01/02, 03 or 0800 numbers£199 - includes 10,000 minutes a month

Enhance Your Call Handling with Free Virtual Office Services

Every Call Reporting Package comes with powerful virtual office features to optimise your customer experience:

✅ Call Queuing – Let callers know they’re in a queue and play custom music.
✅ Call Whisper – Identify which number has been called before answering.
✅ Time of Day Routing – Route calls based on business hours or staff availability.
✅ Call Recording – Record calls for training, compliance, and quality control (just 1p per minute when added to a Call Tracking package).

Get Started Today

Set up your Call Analytics service with Planet Telecom and start optimising your marketing spend. Choose your numbers today or call us free on 08000 886 886 to discuss your requirements.

Additional services for your chosen numbers:

Call Queuing

Keep customers on the line instead of losing them to voicemail or a busy tone. They’ll wait with music, knowing you’ll be with them soon.

Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

Call Whisper

Easily identify which number is being called. Ideal for home workers.

Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

Dynamic Call Agent

Power up your business with DCA. The cost-effective way to make sure your incoming calls get to the right person in your organisation quickly and efficiently

Professional On-Hold Messaging

Planet Telecom's Professional On-Hold Messaging feature keeps your callers engaged and informed with professionally recorded bespoke on-hold messages.

Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

Multi-Destination Routing

Precisely control how your calls are connected to different destination numbers when you get a UK 0800 number.

Frequently Asked Questions

01
How does call tracking work?

Call tracking assigns unique phone numbers to different marketing campaigns. When a customer dials a number, the call is automatically forwarded to your business while tracking the source, helping you analyse performance.

02
What types of numbers can I use for call tracking?

You can use 0800 freephone, 03 UK-wide, or 01/02 virtual landline numbers, allowing you to track calls from different channels with precision.

03
Can I change my call destination?

Yes! You can change your UK destination number anytime via the Planet Telecom online portal at no extra cost.

04
What insights can I get from call analytics?

Call analytics provide data on call volume, response rates, time of day trends, advertising performance, and caller locations, helping you refine marketing and customer service strategies.

05
Does call tracking include call recording?

Yes! Call Recording can be added for just 1p per minute when bundled with a Call Tracking package, allowing you to review calls for training and compliance.

06
Can I track call performance in real-time?

Absolutely! Your online portal provides real-time insights, so you can adjust your campaigns as needed to maximise performance.

07
How do I get started?

Simply choose a package and call us free on 08000 886 886.

Find Out More

To find out more about Call Analytics – Maximise Your Advertising ROI please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

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