Mid-call Transfer

Transfer incoming calls to another phone, whether in the same office or anywhere in the world.

Cost
From Free

The Mid Call Transfer feature allows you to divert your caller to another landline or mobile. Perfect if your business needs the flexibility of routing calls to other people in your business, whether in the same office or anywhere in the world.

To use Mid Call Transfer (MCT), simply press the # button at any point that you’re connected.  The calling party will hear ‘please hold’, followed by ringing.  At this point, you’ll be asked to enter the phone number you wish to transfer the call to.

Get started by choosing a number.

If the number you key is misdialled, or you wish to abort the transfer, just press * to bring the call back.

If the third party is ‘number unavailable’ or busy, the call will be automatically reconnected to you.

Additional services for your chosen numbers:

Dynamic Call Agent

Power up your business with DCA. The cost-effective way to make sure your incoming calls get to the right person in your organisation quickly and efficiently

Call Queuing

Keep customers on the line instead of losing them to voicemail or a busy tone. They’ll wait with music, knowing you’ll be with them soon.

Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

Call Whisper

Easily identify which number is being called. Ideal for home workers.

Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

Find Out More

To find out more about Mid-call Transfer please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form