Mid-call Transfer
Transfer incoming calls to another phone, whether in the same office or anywhere in the world.
- Cost
- From Free
The Mid Call Transfer feature allows you to divert your caller to another landline or mobile. Perfect if your business needs the flexibility of routing calls to other people in your business, whether in the same office or anywhere in the world.
To use Mid Call Transfer (MCT), simply press the # button at any point that you’re connected. The calling party will hear ‘please hold’, followed by ringing. At this point, you’ll be asked to enter the phone number you wish to transfer the call to.
Get started by choosing a number.
If the number you key is misdialled, or you wish to abort the transfer, just press * to bring the call back.
If the third party is ‘number unavailable’ or busy, the call will be automatically reconnected to you.
Additional Services For Your Chosen Numbers:
Call Centre Package
The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff
Find out moreCall Recording
No more scrabbling for a pen and paper - record any incoming call when you need to
Find out moreCall Tracking
It's never been more important to know where your business is coming from - call data reports show you instantly.
Find out moreCustomer Satisfaction Surveys
Post Call allows activity to continue on the call after either the caller or agent have ended the call.
Find out moreTime of Day Routing
Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.
Find out moreWelcome Greeting
Welcome every call with a friendly and helpful pre-recorded greeting.
Find out moreVirtual Switchboard
Allows callers to select an option via the telephone keypad to connect their call to their desired department.
Find out moreFind Out More
To find out more about Mid-call Transfer please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.