Call Queuing – Never Miss a Valuable Customer Call

Free Call Queuing with Every Planet Telecom Business Number

Cost
From Free

Keeping customers waiting is never ideal—but losing them to an engaged tone is even worse. With Planet Telecom’s Free Call Queuing Service, your callers will always know they’re in line to speak with you.

How Call Queuing Works

When all your phone lines are busy, incoming callers are placed in a queue instead of hearing an engaged tone. They’ll be greeted with a polite and professional message letting them know their call will be answered shortly, along with their position in the queue.

  • Hold up to 50 callers in a queue.
  • Customisable greetings – Record your own or use a professional pre-recorded message.
  • Choose your own hold music to enhance the caller experience.
  • Adjust queue settings anytime via your online Planet Telecom dashboard.

Why Use Call Queuing?

✅ Never Lose a Customer – Callers stay on the line instead of hearing a busy tone.
✅ Professional & Reassuring – Custom messages inform callers of their queue position.
✅ Complete Control – Easily adjust settings from your online dashboard.
✅ Completely Free – Included at no extra cost with every Planet Telecom business number.

How to Get Started

Setting up Call Queuing is simple. Choose a Planet Telecom business number, and you’ll get access to free automated call queuing immediately.

Ensure you never miss an important call—get started today!

Additional services for your chosen numbers:

Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

Call Whisper

Easily identify which number is being called. Ideal for home workers.

Customer Satisfaction Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

Dynamic Call Agent

Power up your business with DCA. The cost-effective way to make sure your incoming calls get to the right person in your organisation quickly and efficiently

Professional On-Hold Messaging

Planet Telecom's Professional On-Hold Messaging feature keeps your callers engaged and informed with professionally recorded bespoke on-hold messages.

Multi-Destination Routing

Precisely control how your calls are connected to different destination numbers when you get a UK 0800 number.

Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

Frequently Asked Questions

01
How does call queuing work?

When all phone lines are busy, incoming callers are automatically placed in a queue. They will hear a recorded message updating them on their position and estimated wait time until an agent is available.

02
How many callers can be placed in a queue at one time?

As standard you can hold up to 50 callers in a queue, ensuring that no customer call goes unanswered. Should you require a larger queue service, please request this when placing your order.

03
Can I customise the messages that callers hear?

Yes! You can record your own messages or use one of our professionally recorded options. You can also choose how often the message plays.

04
Can I choose my own hold music?

Absolutely! You can select from a variety of music options to create a pleasant waiting experience for your customers.

05
How do I manage my call queue settings?

All call queuing settings can be adjusted anytime via your Planet Telecom online dashboard.

06
Is the Call Queuing service really free?

Yes! Call Queuing is completely free with every Planet Telecom business number—there are no hidden costs.

Find Out More

To find out more about Call Queuing – Never Miss a Valuable Customer Call please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form