VoIP Phone System Features
Our managed VoIP service helps businesses become more efficient and more productive.
An off-site, cloud-based VoIP strategy is ideal for large and small businesses – great for scaling your communications up and down as you demand!
Starting Out
Small to Medium Sized Business
Enterprise
Core Features
Offering unbeatable clarity, stability and a raft of brilliant features, there’s never been a better time to invest in business grade VoIP. Take a look through all of the features and facilities you can expect from Planet Telecom’ VoIP packages, and start taking steps to get ahead of the competition. There’s no better way to upgrade corporate calling for the modern age!
Call Forwarding
Never miss a call again! Planet Telecom can tailor VoIP to ensure that your incoming calls are redirected by default.
Call Routing Plans
Call hunt groups from Planet Telecom allow you to forward and handle calls more efficiently than ever before. Completely manage your grouping and routing from your online dashboard and make a point of activating a raft of useful features along the way.
Call Waiting
Need to know when an important call might be coming through? With VoIP-based call waiting, Planet Telecom alerts you to a new caller even when you are mid-conversation.
Desktop App
Planet Telecom gives you complete access to your call handling, voicemail, and other VoIP features through a brilliant desktop application.
Mobile Softphone App
One of the best reasons to invest in VoIP through Planet Telecom is for mobile access to incredible call quality and management features.
Voicemail
More than just a basic answering machine, VoIP voicemail allows you callers to record messages that you can pick up across remote devices.
And there's more
Auto Attendant
Why hire a receptionist when you can set up an auto attendant? A virtual receptionist through VoIP will custom-route calls to specific team members and departments as you demand.
Busy Lamp Field
Need to keep track of which phones are doing what? A busy lamp field service, through VoIP, will allow you to see which phones are active, which are on calls, and which are available.
Advanced Call Tracking
With advanced call tracking via VoIP, you’ll be able to see where calls are coming from, when, and which departments are handling the most incoming queries.
Call Blocking
Planet Telecom offers flexible call blocking to ensure that specific numbers and prefixes are restricted for access from your network.
Call Centre Supervisor
Call centre supervision through Planet Telecom and VoIP allows you to create virtual ‘centres’, upgrading specific agents and users to monitor a set number of lines via your own online dashboard.
Call Recording
With VoIP through Planet Telecom, you are able to quickly and easily automate the recording of all calls in and out of your centre.
Call Whisper
Call Whisper through VoIP allows you to gain insight into where your calls come from. Take advantage of an intuitive system which matches numbers to your database so that you’re well aware of who is calling through before an agent picks up the receiver.
Incoming Caller ID
Want to know who’s calling? Incoming caller ID is an asset to all businesses with busy incoming call centres. Caller ID will show you which numbers are dialling, and you can even associate these with your existing client database.
Conference Calling
VoIP conference calling will allow you to set up virtual meetings ad hoc. With mobile users also able to access VoIP, this means that you can conference quickly and easily on the go, allowing for ultimate flexibility for your agents and your clients.
CRM Integration
VoIP through Planet Telecom will allow you to integrate calls and conferencing through a flexible customer relationship management platform.
Music on Hold
If you need to keep your callers in a queue while they wait to speak to your team, you can keep them entertained by uploading and managing hold music through VoIP.
Video Calling
VoIP from Planet Telecom will enable you to speak to clients face to face as well as via the phone. VoIP can roll out to encompass several communications standards and software functions, meaning that you’re investing in a fully-fledged conferencing tour de force.
Call Centre Agent
Allow your agents to easily manage their queues and calls with a fully-fledged online assistant. The smart call centre agent service through Planet Telecom will allow users to take back control of their work in a whole new way.
Save up to 90%
Enquire today and see how much your company will save by switching.
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