Introducing AI Transcription: Your Key to Clearer Call Insights

The calls you have with customers and clients are extremely important. After all, you make some of the biggest sales via the telephone – and, if you stand any chance of improving your customer service, you’ll want to listen to your agents and to find areas for development.

But, how many times have you missed crucial sales or service opportunities simply by overlooking a few details? Even if you record and review your calls – what if there are insights you miss, costing you important custom and even preventing you from building your client base further?

You can’t expect to note down every single moment in every single call. That is, until now – with Planet Telecom’s AI transcription service, nothing goes unnoticed!

What is AI transcription?

Planet Telecom’s AI transcription service captures your incoming and outgoing calls and converts speech into text that’s easy to search and break down as you wish.

AI transcription removes the need for you to have to listen through calls over and over to make sure you get down all the important details. That’s not only an immense amount of time saved, but you can also rely on incredible accuracy, too.

Our AI transcriber operates at a 99% accuracy level. That means it not only listens carefully amid background noise and varying audio quality, but that it also picks up on sentiments and context, too – helping you to understand callers and their needs better even days after the calls have ended.

What’s more, our AI is always learning and improving – meaning the longer you use it for, the more accurate and precise it’ll get at picking out the data you need.

What are some of the biggest benefits of AI transcription?

AI can do some truly amazing things – and here are just a few more benefits of taking up our AI-driven transcription service.

It’s easier to keep customers on-side

When reviewing calls from customers who are frustrated or who are threatening to leave your services, AI transcription makes it easier to drill deep into what’s driving their concerns.

By reviewing transcripts, you’ll have crystal-clear insight into what’s being discussed, and even into why customers feel the way they do. That’ll help you find new ways to potentially resolve conflicts and retain customers.

It resolves disputes without dithering

AI transcription accurately records everything said on calls made into your centre. That means there’s no dispute over what was discussed, and when. This is particularly useful when assessing customer complaints with regard to how members of your team have handled their concerns!

At the same time, you can also use AI transcripts to tap into trends that might suggest customer experience needs improvement. You can use this accurate call data to spot areas where certain staff members might need extra training, or where you need to improve your service standards in general.

You’re always compliant

With AI transcription, you’re recording call data that’s indisputable – meaning you have accurate and timestamped conversations, on paper, that can help you keep compliant with various sales and service standards.

What’s more, AI transcriptions can help you back up or even defend claims made in ombudsman or escalated cases. Instead of having to listen to calls, you can just search for key terms, highlight areas, and back up your agents’ cases with ease.

You’ve got a world of data at your fingertips

AI transcriptions give you access to tons of useful data that you can use to help fill out customer records and automate processes.

This can be hugely beneficial when you’re building sales profiles for prospects, for example – and you don’t have to sift through call after call just to record data to help you make those future connections.

It helps you understand your customers

Above all, our AI transcription service is fantastic at helping you understand what your customers want and need. It’s sometimes hard to read people properly over the phone, or in the heat of a call – our AI takes the heat off and even suggests how your callers might be feeling.

That means you have great opportunities to make new sales or repair customer experiences – and AI can give you all the data you need.

It’s easy to integrate with your existing systems

We’ve made AI transcription as flexible and accessible as possible – meaning you don’t have to change a thing about your current setup to take advantage of its benefits.

That means no matter the call centre platform, CRM, or support systems you use, we’ll take care of the AI transcription and deliver incredible insights to your email, whenever you need them.

How does AI transcription work?

Here’s a quick walkthrough of what to expect from our AI transcription service.

Simply provide your business phone number(s) and we’ll configure it to work with our AI transcriber.

After each call, you’ll get transcriptions and sentiment analyses via email.
You can also log into your Planet Telecom portal and access files shared, and search through transcriptions created.

Break down your call transcripts, find new insights, and make decisions based on recorded fact – no more guesswork needed!

Without AI transcription, you’re missing out on early warnings about your customers potentially leaving your business – and, you could well be missing out on big sales opportunities to help grow your firm to the next level.

It’s time to embrace AI transcription!

Listening to calls and taking notes takes hours away from actually running and growing your business. With Planet Telecom’s intuitive AI transcription service, you get all those hours back and more besides – with incredible insights into how your customers feel, how your agents are performing, and where you can potentially keep callers and make more confident sales.

And, you don’t have to break the budget to get started. AI transcription is available from just £19.99 per month – and with custom packages available for enterprises, too.

It’s time to embrace AI and save yourself time, money, and missed opportunities!