News
Browse our latest blogs and news features to catch up on all the latest developments here at Planet Telecom.
What is Number Spoofing – and How Can You Avoid This Type of Trap?
Unfortunately, there are more and more cases of people falling prey to phone scams than ever before. While there are plenty of online scams and email traps emerging as the years go by, it seems that plenty of scammers continue to find phone scamming to be particularly lucrative. That’s largely because some of the techniques…
Have You Considered a Telecoms Audit?
When you first set up telephony for your business, it is probably tempting to make things as simple and as cost-effective as possible. That makes sense! No one sets out in their everyday lives to create more expense or unnecessary work for themselves. However, when you set up telephony for your office in the first…
SIP Trunks Explained by the Pros
What is SIP Trunking? SIP, otherwise known as Session Initiation Protocol, is a type of voice over IP (VoIP) technology. It creates and terminates audio and video sessions with one or multiple parties in a hosted VoIP phone system. How does SIP Trunking Work? The ‘trunking’ element refers to phone line bundles shared by users….
What’s the Difference Between VoIP and SIP?
If you’re new to the world of data voice communications through VoIP, you’ll be forgiven for feeling overwhelmed by some of the terminology! However, VoIP’s aim is to make your life easier not more difficult. Therefore, when considering your VoIP choices, it’s important to reach out to an expert who can help you make appropriate…
Why is Call Recording Good for Business?
When it comes to delivering a fantastic service to your customers, you are obviously going to need to keep up to date on all of your training. Your agents really need to be at the top of their game if they are going to really sell your brand and to be delivering that fantastic standard…
How is VoIP Changing the Telecoms Game?
VoIP, or Voice over Internet Protocol, has very quickly become the leading, efficient standard for communications across the board. For years, businesses have been dependent on quickly outdating technology. That means copper wires, BT cabling and more – and over time, both in house technology and customer demand have started to outgrow the technology and…
Cloud Post-Coronavirus: How Will Our Offices Benefit?
The coronavirus or COVID-19 crisis has forced many offices and workforces to rethink and re-manage the way they actually run their operations. It’s led to a huge shift towards remote working. This has led to more and more of us relying on cloud computing. Whether it’s cloud storage, connectivity or even servers based off-site, many…
BT Under Scrutiny for Overcharging: Is Your Business Paying Too Much for Telecoms?
Whether for business or for home use, we all depend on telecoms. For the most part, BT has the monopoly given their ownership of traditional British lines – however, recent news suggests they may be overcharging many of us for our calls and packages than we realise. The news in question concerns the fact that…
Pandemic-Proof Your Business with VoIP
2021 is here at last, but for the foreseeable future, the coronavirus pandemic is still hanging around. Until lockdowns and vaccine rollouts finally bring an end to this difficult period, businesses are having to continue pivoting, unsure quite what’s happening next. Your business is not alone. Your company may have taken a hit during the…
Calling Overseas at Christmas? Save £££s With Planet Telecom
Another year gone, and yep – what a year it’s been. 2020 will go down in history as the year we spent most of the time apart, but at the same time, plenty of us have still been lucky enough to come together and share time with one another through phone calls, video chatting and…
What Are The Advantages of VoIP Over PSTN?
If you’re running any kind of business in the modern age, the way you connect to – and with – people is crucial. It’s likely that only a few years ago, a vast majority of offices and business owners were making use of the same old landlines and PSTN connections. Yes – traditional telephony has…
Calls Abroad Are Dropping in Price – How Much Could YOU Save?
At Planet Telecom, we are always conscious of the amount of money people spend on international calls. After the year that we’ve all had so far, it’s clear that we are all missing people who mean a lot to us. But what if your loved ones are based overseas? Unfortunately, mobile phone carriers and landline…