News
Browse our latest blogs and news features to catch up on all the latest developments here at Planet Telecom.
Why You Should Get a Toll Free Number for Business
Have you been wondering if it would be a good idea to get a UK toll-free number for business? It seems like a lot of other businesses are doing it these days. They say there are several ways it could help your bottom line. In 2015, the telecoms regulatory body Ofcom passed a law mandating…
How Phone Call Recording Protects Your Business
Record a Phone Call: How Phone Call Recording Will Protect Your Business Almost 70% of companies record phone calls for quality assurance, but did you know that that data can be used for so much more? By recording phone calls, businesses can have a direct line to their customers’ opinions and problems. It is a gold…
3 Ways an Automated Call Queue Sets You Apart From Your Competition
Every business knows that one of the most important aspects of company success is your interaction with clientele, and the number one way to interact with them is through calling services. That being the case, you should be placing more effort into making sure your call centre is up and running at its very best….
What Is Call Routing and Why It’s Vital for Your Company
The Complete Guide: What Is Call Routing and Why It’s Vital for Your Company We’re pretty sure Alexander Graham Bell was proud of the telephone when he patented it in 1876. It’s less likely that he could have even guessed how important – and versatile – his invention would become over a century later. Businesses…
What Is Sip Trunking? Plus 5 Benefits You Won’t Want to Miss!
You’ve certainly seen the name “SIP trunk” floating around online recently. It’s everywhere, and you might have a slight idea of what it is, but the fact is that it’s difficult to know what SIP trunking is just from the name. So, what is SIP trunking and what can it do for your business? We’re…
3 Important Call Handling Services Your Business Needs
According to a recent survey, one-third of respondents claimed that the most frustrating part of dealing with call centres is the automated call system. There is nothing more frustrating than trying to deal with a machine when you need someone to answer your questions. Thanks to Call Handling services, gone are the days where you lose customers because…
0800 Numbers Explained
Chances are you’re more familiar with 0800 numbers than you might think. It’s one of the most frequently used phone number prefixes in the UK, with tens of millions of lines using it. Whenever you hear one of those advert jingles where they sing out the phone number at the end, chances are it’s an…
The Many Benefits of Call Recording for a Business
Some people are hesitant to utilise our call recording feature. They cannot help but question the ethical and legal considerations of such a feature. Believe it or not, the call recording feature is used widely throughout the UK. The government permits every business to record conversations with their customers over the phone so long as…
0333, 0330, and 0345 Numbers Explained
We’re all aware of free 0800 numbers, but many of us aren’t so aware that other 08 numbers, such as 0870 numbers, cost a premium to call. In 2007, Ofcom launched 03 numbers, in an effort to make things clearer for consumers. These include 0300, 0330, 0333, and 0345 numbers. Many of us are still unaware of…
Everything You Need to Know About 0845 Numbers
0845 numbers have fallen out of favour among UK consumers. This is a fairly recent development, and it is understandable when you consider some of the limitations associated with the 0845 prefix. That being said, it would be a mistake to presume that 0845 numbers have completely faded from the market. Plenty of companies still…
What is numerology, and how could it influence your choice of phone number?
Have you noticed that, since taking up a particular phone number for your business, the customers and deals your company has landed seem to have increased? Maybe it’s just because the new number is easier for people to recall, leading them to more often use it. That phone number’s unexpected success may even have sprung…
Local vs Freephone Numbers
Virtual phone numbers are obviously the way to go for every savvy UK business. But what sort of virtual number does your business need? Virtual phone numbers tend to vary drastically from one another. Certain categories are simply more beneficial than others, especially when it comes to budgetary considerations. Many small businesses struggle in this…