Bronze Package
Free account set-up
- £99.99 Monthly Fee
- 30 Included messages per month
- Additional messages just £1.95 each
- Calls always answered in the UK
- Calls answered 24 hours a day
- 30 Day minimum contract term
- 7 Day free trial
Silver Package
Free account set-up
- £199.99 Monthly Fee
- 120 Included messages per month
- Additional messages just £1.75 each
- Calls always answered in the UK
- Calls answered 24 hours a day
- 30 Day minimum contract term
- 7 Day free trial
Gold Package
Free account set-up
- £499.99 Monthly Fee
- 300 Included messages per month
- Additional messages just £1.50 each
- Calls always answered in the UK
- Calls answered 24 hours a day
- 30 Day minimum contract term
- 7 Day free trial
Always make sure there’s someone to take your calls – 24 hours a day, seven days a week
Nowadays, your customers expect you to be ready and waiting to take your calls – no matter what time or day it might be.
If you run a small to medium business and simply don’t have the time or availability to handle incoming calls, there’s no harm in reaching out for help.
With a Planet Telecom phone answering package, you can make sure there is always someone friendly and professional ready and waiting to help your customers.
That means you never have to worry about missing a sales call again – and you can keep up your reputation as a fantastic service provider.
Who is phone answering best for?
Phone answering can benefit businesses of all shapes and sizes. However, it’s particularly useful for smaller companies who are undergoing speedy growth – and who want to make sure they’re as available as possible to support their customers.
It’s also an excellent way for sole traders and small offices to make sure there’s a backup team ready to take calls and keep custom flowing into their businesses.
Setting up a phone answering service with a custom virtual number, too, could be a great replacement for a mobile phone – it’s a more professional look that could convert callers into new customers.
Why might I need call answering?
Even if you already have a team ready and waiting to take your calls, chances are you might not be available 24 hours a day! Even then, offices will need to close, and people will need to sign off for the evening.
With a 24/7 call answering service from Planet Telecom, you can close the office and let our team take over for the night shift, the weekend, or whenever you and your team are unavailable.
That means you no longer have to worry about missing potentially important calls when you’re out of office. There is always somebody ready and waiting to either handle customer queries or take messages for you.
You can even use phone answering services to act as overflows for your main lines! If you’re running a busy office and are struggling to keep up with demand, you can set up a second number or redirect to our phone answering team.
That means even when queues are long, there should always be someone ready to help. Less queuing and hold time also leads to happier customers – it’s a win-win for everyone involved.
How do I get started?
Getting started with phone answering at Planet Telecom couldn’t be easier.
Just pick from any of our three package tiers – Bronze, Silver, or Gold – depending on your individual needs. Our packages start from just £99.99 per month, which pays for itself when you start getting more repeat custom and new sales opportunities.
Best of all is you can try any of our 24/7 phone answering packages for free for the first seven days! Give us a week to show you how much of a difference phone answering can make to your business, your customers, and your bottom line.
Get in touch with our team, and we’ll set you up with a professional call handling crew who will act as your brand ambassadors whenever you need them.
Before you know it, you’ll start driving more custom, saving more money, and building more revenue. Even if you can’t be available for your customers 24/7, Planet Telecom can – and you can get started today for free!
Reach out to our team today on 08000 886 886 for more information, or take a closer look at our FAQs below.
Frequently Asked Questions
- What Is a Phone Answering Service?
- A phone answering service involves a group of trained customer service professionals who will answer incoming calls to client businesses. These professionals can route callers to appropriate departments or people, note down detailed messages, and other related tasks.
- What Is a Phone Answering Service for?
- A phone answering service is typically employed by businesses that have limited capabilities when it comes to catering to every call. Some of these businesses also have dedicated teams that answer calls, but they are often not enough to meet the number of calls they receive, especially during busy hours.
- How Does Planet Telecom’ Phone Answering Service Help Businesses?
- A phone answering service makes call management easier for businesses. Many organisations may struggle during busy seasons. They may get overwhelmed with incoming calls, often leading to long wait times for callers or even lost custom. With Planet Telecom’ landline answering service, we make sure that calls are answered on or before the third ring. Our professionals are highly trained and experienced, so your callers will believe they are conversing directly with your business. We can either transfer these callers to your lines when they become available or we can take down messages and relay them to you later. Together with our other call-handling features, this service will make sure that your callers don’t wait long when they call and that their concerns are heard in a timely manner. This does wonders for your customer service.
- Is there a cost to forward calls to a landline or mobile?
- If you choose, we can attempt to transfer calls to you for an additional cost of £0.50 plus £0.03 per minute for calls routed to a UK landline, and £0.06 per minute for calls connected to a mobile. International pricing is also available on application.
- How are calls handled outside of office hours?
- Our agents can answer your calls 24 hours a day, 365 days a year.
- What is your minimum contract term?
- After your 7 day FREE trial period, our call answering service contracts run on a simple monthly rolling term. All we ask is for one months notice to close your account.
Find Out More
To find out more about our Telephone Answering Service please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.