5 benefits of VoIP for a small business

One of the toughest aspects of running a small business is, as you know, balancing the management of your current workload while looking to take on more work and possibly expand further.

With the potential to reduce your outgoings and help you to run your small business at a higher level of productivity, Voice over Internet Protocol (VoIP) is a solution that could really suit the way you operate.

Here are five benefits that you can immediately begin to enjoy if you choose to switch your telephony service today.

Become more competitive

According to Forbes, “VoIP empowers small businesses,” and nearly 40% of small businesses had already switched from a traditional phone system by this time last year. When a customer calls your VoIP telephony service, they can receive the same, high-quality incoming call protocols as they would at a large organisation.

Your telephony system can be easily programmed to provide a professional level of automation, significantly cutting down on missed calls and transferring calls internally.

Give customers what they expect

It has been estimated that, by 2020, 85% of all customer interactions will be handled without any human agent. For a small business accustomed to delivering impressive levels of customer care and making direct sales, this can seem a daunting proposition.

Your new VoIP service, though, will actually grow with your business. It adapts as and when you want it to, thanks to its simple, cloud-based software. For now, you only have to program it once and then instantly see its benefits begin to work for your business.

Improved planning and training

With VoIP’s call recording options, you can use playback to assess the quality of customer care you provide and develop internal practices accordingly.

An excellent way to develop new or existing staff, this is more than learning from mistakes – it is building on the quality you already deliver, and developing a deeper, more personal understanding of your audience.

Cost-effectiveness

A benefit every small business wants to buy into – the cost of your monthly phone bill could be significantly slashed if you make the switch. VOIP for business removes unnecessary costs of contacting customers on their mobile devices.

For this reason, you can afford to improve your customer care and spend more time making sales calls or communicating your business proposal to clients.

High quality and security

This goes for everywhere you work. VoIP technology is now so advanced that callers are unable to tell the difference between a VoIP line and traditional landline. It is also much more secure, using encryption protocols that were simply impossible with older methods of telephony.

If you integrate your business mobile devices with your new service, your savings are not just limited to the new landlines. VoIP allows you to make and receive calls from as many devices as you want, ensuring that customers all over the world can always reach you .

We’re happy to provide expert assistance and help answer your questions if you would like to know more about VoIP. Get in touch with us today to learn more about VoIP for business purposes.