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Call Centre Agent

Allow your agents to easily manage their queues and calls with a fully-fledged online assistant.

The smart call centre agent service through Planet Telecom will allow users to take back control of their work in a whole new way. Managing calls and queues through the call centre agent will allow you to keep a close eye on incoming calls as well as important KPIs such as average handling times.

It’s never been easier to control and manage your call handling, meaning that rolling out VoIP might be just what you need if you are struggling to juggle multiple streams.

Manage your call centre agent through the Planet Telecom online dashboard at any time!