Why should businesses choose business VoIP phone services?

First things first, if you haven’t yet chosen to switch to a Voice over Internet Protocol (VoIP) phone service, you’re likely still using a conventional phone system. Conventional phone systems, which operate on either a Public Switched Telephone Network (PTSN) or Integrated Services Digital Network (ISDN) network, are due to be terminated in 2025. So, within the next few years, PTSN and ISDN won’t just be traditional communications options – they’ll actually become antiquated, too.

However, there are plenty more reasons to make the switch to VoIP in the meantime – and see the impact upon your business almost immediately.

VoIP can work out unbelievably cheaper

When we switch a business from its traditional telephony system to our own, most new users see a reduction in their monthly phone costs of at least 75%. So, take a look at your existing business telecoms bill, and imagine it slashed from the very first billing period under the new arrangement.

Whereas switching to another telephone company could see a temporary reduction in your costs, a VoIP service would see these outgoings reduced for the duration of your contract – essentially for as long as you need it.

VoIP can be customised to your company’s needs

How many employees do you have? Or telephones? Or customers, for that matter? For many businesses, while you may be aware of these numbers at any given time, they do tend to fluctuate, and sometimes wildly.

Unlike a traditional phone system, whereby you would have to prioritise who is allocated a phone line and how many calls you can feasibly make at any given time, VoIP can actually grow with your company, and be scaled down when you’re not operating at full capacity (for instance, if you expect seasonal fluctuations in output).

VoIP won’t disrupt your established communications practice

How much functionality you get from your VoIP phone service is ultimately up to you. For instance, the phone number or phone numbers you’ve been using for months or years can remain the same.

Therefore, you won’t need to worry about having to contact your existing customers, prior to the upgrade, in order to notify them about a new number, nor will you be stuck with an unmemorable number that’s forced on you. You can actually choose from an incredible range of memorable telephone numbers, should you wish to add more ways for your customers to get in touch.

VoIP lets you integrate your mobile devices, too

Of course, remote and flexible working is becoming far more popular every year. Hence, what modern telephony system would be complete without the seamless integration of mobile phones?

If you’ve found yourself making business calls from your personal mobile, incurring even more costs as you go, this will be another thing of the past when you upgrade to VoIP phone services. A question we are often asked, when new clients call us on 0800 088 6886, is: “Can VoIP really transform my business?” At Planet Telecom, we assure our clients that the answer is a resounding “Yes!”.