The Top 3 VoIP Features Every Business Needs

20th February 2020

It was estimated that in 2016, VoIP traffic worldwide was more than 150 petabytes per month. That’s more than 150,000 TB of traffic every single month.

Voice over Internet Protocol (VoIP) systems are hugely popular with businesses for their low cost-per-call, transferability, and the sheer versatility of features.

With new VoIP features being added every year, it can be hard to know which are the most important for your business.

Read on as we look at three features your business VoIP system needs.

1. Call Queuing

If your business is doing well, then it’s likely that there will be times when you have more incoming calls than staff to answer them.

That’s where a call queuing system is vital. Your customers will hear a polite message telling them that they are in a queue as well as informing them of their position in that queue. You can record your own message, or use a professionally prerecorded one, and can even choose the hold music.

Our system can hold up to 50 people in a queue at once, ensuring that you’ll never miss a potential sale.

2. Call Whisper

Wouldn’t it be great if you knew what someone was calling about before you even answered the phone?

That’s exactly what this feature offers. If you run a number of different services or sell a range of different products, you can set up different numbers for each product or service.

When a call comes in, you will hear a brief pre-connection message when the phone rings. It means that you’ll know straight away exactly what the call is about, and you’ll be fully prepared to deal with that call in the right way.

You can even run multiple businesses from a single line, and always know which business your incoming call is for. It’s also a great way to measure the effectiveness of your marketing, by using dedicated numbers for callers brought in from specific marketing routes.

3. Call Routing

Ever wished that your phone system could try all of your different phones until you answer?

With this feature, that wish is now a reality. You can specify the order in which your phones ring. So for example, you might set it up to call your office phone first, and if you don’t pick up within a couple of rings, the call will come up on your home office phone.

If you still don’t answer, the system will move on to the next number; maybe your secretary. It means you’ll never miss that important call no matter where you are or which phone you’re using.

You can even set it up to try different phones at different times of the day, to fit in with your daily routine.

Are You Looking for a Hosted Service With Great VoIP Features?

If you’re looking for a hosted service packed with great VoIP features, then you’re in the right place.

Planet Telecom has been providing our clients with competitive terms and great value for more than twenty years. We offer clear and honest pricing with no hidden charges, so you’ll always know what you’re going to be paying.

With an uptime of more than 99.9%, we’re a service that you can rely on. Contact us today and let us provide you with the VoIP service you deserve.