If you’re growing your business and are considering ways through which you can enhance the efficiency and scope of your voice communications, you may well have considered moving to VoIP. There are plenty of great reasons why you should! While PSTN and traditional telephony have served us well over the years, the world has moved on, and technology is certainly moving in more interesting directions.
However, it’s also worth remembering that BT is set to retire its very basic telephony in the near future. Time may be running out for your business to start getting into the VoIP game – or, at least, you may find that other companies you compete with are starting to take more and more advantage of the tech. Therefore, now really is the time to reach out to Planet Telecom to start making that shift from basic PSTN to VoIP.
Let’s take a look at what you can expect.
VoIP Basics
Business VoIP comes with a raft of features which we’ll take a look at shortly. However, it is firstly important to consider how VoIP actually works, how it is different to PSTN, and what the major benefits are.
VoIP runs entirely off-site, and through data connection. This means there are no confusing or muddling wires to handle in your own office or HQ. It also means that there will always be someone looking after the service for you. You won’t have to rely on the weather to calm down to bounce back from poor connections, for example!
VoIP requires specific handsets and/or bridging equipment for existing phones. However, these are very easy to set up. When you sign up with Planet Telecom, we will be sure to offer you everything you need! Providing you have a working internet connection (and which self-respecting business in this day and age doesn’t), we will be more than happy to talk you through the rest of the setup. It really doesn’t have to be complex.
The main benefit to VoIP is the fact that you instantly benefit from connections and calls that are more stable and more efficient than, say, the PSTN standards you may already be used to. You’ll notice a world of difference very shortly after setting up for the first time!
Added Features of VoIP
Of course, there’s plenty more to consider when you set up with VoIP – in a good way! In the words of every TV salesperson in history, ‘that’s not all’!
Here are a few of the great features that arrive with business VoIP from Planet Telecom, with plenty more available for you to explore through our website, and with our agents via telephone.
- Virtual Numbers: with VoIP, there’s no longer a need for you to have to tie yourself to a specific number or landline prefix. We can provide you with a London number, for example, even if you’re based in Manchester, Leeds, or the Outer Hebrides (providing there’s data up there!).
- Virtual Receptionist: All good businesses should have a virtual receptionist system. With VoIP, you can create and deploy a virtual switchboard, where callers will be able to choose the departments and agents they wish to talk to just by pressing a few buttons.
- Smart Routing: In addition to the above, you can tailor VoIP so that you can effectively forward certain calls to certain agents, or at specific times of day. With Planet Telecom’s VoIP service, this is all manageable through your own dashboard and login.
- VoIP App: Remote working has really exploded recently – as a result of the pandemic, more of us are working away from the office, and it looks like this is more than just a craze. With our VoIP app, you’ll be able to allow agents to connect to your voice comms service outside of the office. That saves you money on mobile contracts and means you can take full advantage of the home working boom.
Call Today for More Details!
We understand that making the leap from PSTN to VoIP can seem a little adventurous. After all, it’s a massive change!
However, you’ll soon find that VoIP is a smoother, more efficient way to keep your comms rolling in the modern age. Call Planet Telecom today on 08000 886 886 and learn more about how we can help your business to grow.
