Could a Call Answering Service Save You Money?

7th October 2020

When running a small to medium business, saving money is everything – next to making money, in any case. To be able to survive from quarter to quarter, you are always going to need to be smart about the money you spend, alongside the money that you make. Therefore, why not consider taking a closer look at how much money a call answering service could save you?

It might not seem that obvious but saving cash by setting up call answering is likely going to be one of the best ways you can start cutting back on costs from the get-go. One of the biggest cost factors for businesses of all sizes, of course, is staffing. When you’re a small business or just working as an entrepreneur, hiring more staff to help you out is going to seriously add to your financial pressures. Therefore, it’s well worth considering an affordable call answering system to make sure you’re not spending those pennies on unnecessary staffing.

But could call answering save your specific business any significant money? There’s a really good chance you’ll be able to cut back on more expense than you imagine. Let’s take a closer look.

Staffing Costs – Let’s Be Frank Call Answering

Hiring staff and adding more people to your team is a great idea when you have a few years under your belt as a business, and when you have the capital available to fund a larger workforce. However, when you’re just getting started, there is little point in handing cash out to extra staff until you have a sturdier footing and a regular income flowing in.

Think about all the money you’d normally need to spend on staff and employee benefits. You not only need to pay for hourly wages and monthly benefits, but also sick pay – and you’ll need to set up some form of pension system, too. These are all well and good when you’re a bigger fish in a small pond, but when you’re minnow-sized, not so much.

Setting up a call answering system means you pay for people to handle calls and take messages for you without the added costs of employment benefits. You only ever pay for the time that you need, meaning that you’re not paying for hours and hours’ worth of potential dead air or downtime. It’s amazingly cost-effective, and it’s obvious why so many businesses are moving towards the outsourced call answering standard.

No Training Costs

Another huge cost-saving benefit to using call answering through an outsourced team is the fact that you won’t have to spend extra time and money on setting up training for new staff or employees. When you set up call answering with Planet Numbers, you hit the ground running with a team of professionals who are always happy to support you throughout the day – and maybe even the night!

Training staff to answer calls takes more time, and costs more money, than you might imagine. Therefore, it is surely worth cutting back on potential fees by reaching out to a team with the requisite training already installed. We make sure to support businesses with professional call handlers who need very little in the way of training or motivation.

Simply let us know what you need, when you need it, and we will ensure that our team is ready to handle your calls and take your messages at a fraction of the price you’d pay in house.

No Missed Connections

We also need to think about all the missed connections that could arise if you are failing to answer all the potential calls that are coming through to your centre. If you only have the one phone line open, or a couple of people manning the phones, then you are going to potentially miss out on some seriously large income.

Big contracts are going to come and go, and if you risk missing out on one or two big links simply because you don’t have the facility to answer messages, you are doing yourself serious damage. This is not only going to harm your reputation, it’s going to curtail how much money you could potentially be bringing into your business, too. Surely you want to reach your full potential sooner rather than later?

The more connections you make the more revenue you are potentially going to build on. It’s as simple as that!

Think About Your Customers

Of course, we also need to be thinking about your customers in this equation, too. Saving yourself money is all well and good, but you need to make sure that you boost your reputation as a customer-friendly business to be able to drive more income.

By opening up your call handling at least twofold with an outsourced team, you are making sure that no calls are left unanswered. This means that anyone who does want to reach out to you through your helpline won’t be left with an annoying voicemail responder or, even worse, a never-ending queue.

The more customers you please, the more word of mouth will continue to roll revenue into your business. Making things easier on your callers really is going to do them – and you – a world of good.

Set Up Call Answering Today

If you’re struggling to count the pennies and are trying to boost your revenue to the next logical level, it’s time to start thinking about opening up your incoming call potential. What’s more, there is simply no need for you to spend money employing extra staff to take calls when you can pay for flexible, affordable packages on an outsourced basis?

Interested in setting up a call answering team to lighten the load and save you cash? Take a look at Planet Numbers’ packages now and do reach out to us for more information. We’re here to help drive down the costs of running a business – only ever pay for the calls you want or need us to take on your behalf. It’s that easy!